Watch where you sit when Negotiating!

People often ask me how best to go about preparing for a Negotiation.  That in itself is good news, because they are in the minority of people who actually recognise the need to prepare, rather than relying on intuition and their ability to “wing it”. So...

Why telling a client to get lost is good!

I like to think I’m a helpful sort of person.  My Thomas Kilmann Conflict Mode preference is an Accommodator (like most of the trainers I know, by the way):  someone who in conflict is likely to let others have what they want because I worry too much about their...
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