How not to give bad news

20 years ago I was working in marketing for a large drinks company.  I worked closely with a marketing agency, and they invited me to an awards dinner in London during which they hoped we would be picking up an award.  It was a black tie affair, and I was looking...

Relationship is EVERYTHING!

Interesting article in the Daily Telegraph recently.  An NHS patient survey has revealed the large proportion of patients who complain that doctors do not build an effective relationship with them during a consultation. They don’t look up from the screen while...
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