What to do with poor performers

I’m not a golfer.  I’ve played a few times and never seemed to be able to connect properly. I once teed off on the first hole and the ball went rocketing sideways and I am told ended up ricocheting around in the clubroom lobby. We had a golf day at work...

How not to give bad news

20 years ago I was working in marketing for a large drinks company.  I worked closely with a marketing agency, and they invited me to an awards dinner in London during which they hoped we would be picking up an award.  It was a black tie affair, and I was looking...

How NOT to set Objectives

Most of us have come across SMART objectives, and we kind of get why they are a good idea.  If people are working towards well formed objectives, it tends to improve their performance somewhat. How else did we get the 4 minute mile  (set 60 years ago this month, as it...

Gorillas (and monkeys) in the mist

This week I have asked an old friend, Orlando Kimber, to write a guest Blog for us.  Orlando is a marketing specialist, and last week he and I were discussing some common dysfunctionalities we come across working with our clients.  It prompted him to put pen to paper...
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