A template for Saying No.

Ah, the joys of Blogging!  Not only does it help you to organise your own thinking, build a network of like minded people and allow you to enter a highly collaborative community:  it is also a two way street, and just as when you coach someone you learn more about the...

The power of "IF"

I’m feeling slightly proud of myself today.  I consciously used the word “IF” to transform what could have been 10 hours of purgatory into something much more acceptable. It happened on my flight from London to San Francisco.  I booked my economy...
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