Use your ears.  Otherwise IT NEVER ENDS.

Use your ears. Otherwise IT NEVER ENDS.

As a business skills trainer I’m constantly on the lookout for new tools and different perspectives on the  topics I work on, so that it stays fresh and relevant.  I’m also looking for reassurance that what I am advocating in the training room is best...
Conflict at work?  Probably best to avoid it.

Conflict at work? Probably best to avoid it.

Here’s a tricky question for you.  Please take one of my metaphorical honesty tablets before you answer it.  If you can’t give an honest answer there’s not much point reading this article.  Here goes. Is your organisation like so many others, where...

Relationship is EVERYTHING!

Interesting article in the Daily Telegraph recently.  An NHS patient survey has revealed the large proportion of patients who complain that doctors do not build an effective relationship with them during a consultation. They don’t look up from the screen while...
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