How not to give bad news

20 years ago I was working in marketing for a large drinks company.  I worked closely with a marketing agency, and they invited me to an awards dinner in London during which they hoped we would be picking up an award.  It was a black tie affair, and I was looking...

Why telling a client to get lost is good!

I like to think I’m a helpful sort of person.  My Thomas Kilmann Conflict Mode preference is an Accommodator (like most of the trainers I know, by the way):  someone who in conflict is likely to let others have what they want because I worry too much about their...
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