Just because you train it, doesn't mean you can do it!

I have just bought a new car.  50,000 miles sooner than I expected to, but that’s another story. As we know, car dealerships are a wonderful place for exercising your Negotiation muscles.  I tell people this all the time, and we practice car dealer role plays on...

Negotiating: do it over food!

I’m inspired this week by some research done by Lakshmi Balachandra at Babson College in the USA into whether negotiating is best done over a meal.  It’s a question I get asked regularly on training courses, to which my instinctive reaction has always been...
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