Just because you train it, doesn't mean you can do it!

I have just bought a new car.  50,000 miles sooner than I expected to, but that’s another story. As we know, car dealerships are a wonderful place for exercising your Negotiation muscles.  I tell people this all the time, and we practice car dealer role plays on...

How not to delegate.

As Christmas approaches and stores fill up with scary amounts of extra stock that they hope will all magically vanish by Christmas Eve, I find myself thinking about the time when I was put in charge of stock ordering for a major business.  They delegated to me too...

What to do with poor performers

I’m not a golfer.  I’ve played a few times and never seemed to be able to connect properly. I once teed off on the first hole and the ball went rocketing sideways and I am told ended up ricocheting around in the clubroom lobby. We had a golf day at work...

What to do with Energy Sappers

When I was 15 I was told by my house captain of games (the school was made up of 26 houses of 50 boys: yes, it was a big school) that  I was to represent the house in the school Steeplechase.  This required us to run 15 miles or so over a cross country course, most of...
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