Devon Trainer Archives - Real learning, for a change

"Keep buggering on" (Churchill): a great way to handle a crisis.

On Friday afternoon I had to deal with one of the most challenging moments I can recall. I think there was learning to be had from it, plus it was one of the funniest experiences I’ve ever had whilst seated at the organ, and I thought you might appreciate it. I have...

6 ways to repair Trust at work

Business Skills Training, Communication, Management Skills

In the last in her series on Trust, Juliet Daye summarises insights from research conducted by Cass Business School with CIPD in March 2012. The report was called ‘Where has all the Trust Gone?’. The research team was directed by Professor Veronica Hope-Hailey who...

When going it alone doesn't go to plan.

Business Skills Training

Five years ago this month I finally summoned up courage to call my boss and tell her I was going to leave the company’s employment and go it alone. After 13 years I had decided that I did have what it takes to be successful managing my own affairs and creating...

How to deal with an Expert

Business Skills Training, Communication, Consultants Training, Leadership Skills Training, Presentation Skills

My clients are clever. They are successful in business because they know stuff that their own clients don’t. Not to put too fine a point on it. So they get worried when they bump into someone who they think knows more than them. When I’m working with...

The "BLURT" approach to dealing with conflict

Business Skills Training, Conflict, Life Skills

I’ve got conflict on my mind. That’ll be because I’ve been training on that topic a fair bit recently (and it’s difficult to switch off from a subject when you’ve been talking about it all day, as my wife and children know all too well....

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"Keep buggering on" (Churchill): a great way to handle a crisis.

6 ways to repair Trust at work

When going it alone doesn't go to plan.

How to deal with an Expert

The "BLURT" approach to dealing with conflict

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